Introducing Toril-Trac

Feedback, bugs, and general gameplay related discussion.
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Shevarash
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Introducing Toril-Trac

Postby Shevarash » Mon Jul 21, 2008 7:08 pm

Toril-Trac Address: http://www.torilmud.org/trac/

Sojourners,

Toril has recently implemented a new issue tracking system using the open-source web application named Trac. Trac has many features which we will be using internally to help with project management, but from the player's persepctive, Toril-Trac is the new tool to alert the staff to issues that need attention. These issues would include: bugs, typos, administration issues, forum problems, etc. I think it's a pretty straightforward system and interface, so I'm not going to go into too much detail here. The front page of Toril-Trac has some instructions and a link to the documentation, and I will be happy to answer questions via email or this thread. For now, in a nutshell, here's how it works:

  • Find issue
  • Go to Toril-Trac and open a ticket
  • Staff member review tickets, accept valid ones and reject invalid tickets
  • Staff members resolve tickets they have accepted

Please note that once you enter a ticket it can no longer viewed by you, although you may specify your email address to receive an automatic update on status changes of the ticket. You may choose to enter tickets anonymously or with your email address. In either case, please note your player name in the comments unless you wish to be anonymous, and provide as much information as possible in the ticket description. There are various fields around "component", "priority", "type" that I hope are self-explanatory, but if not feel free to ask here.

Please note that Toril-Trac is for issues that need staff attention. If you have an idea you'd like to discuss, or an issue you're not sure about, continue using the forums. Also note that Toril-Trac will replace the "bug" command on the MUD itself.

To get to Toril-Trac, either use the link above or click the forum link under "Gameplay Discussion." Thanks for your cooperation, and here's to hoping this new tool will increase our efficiency at resolving your issues.
Shevarash -- Code Forger of TorilMUD
Botef
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Re: Introducing Toril-Trac

Postby Botef » Mon Jul 21, 2008 7:24 pm

This is a great idea, glad to finally see a system for submitting that also follows up on the status of things.
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Disoputlip
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Re: Introducing Toril-Trac

Postby Disoputlip » Mon Jul 21, 2008 7:28 pm

I think you should obsolete the bug idea and typo commands.

There are some obvious advantages to online commands, one beeing the room is logged, but if you don't use them then instead have an explanatory text about email areas, use this new system or what-not if you use one of the 3 commands.
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Shevarash
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Re: Introducing Toril-Trac

Postby Shevarash » Mon Jul 21, 2008 7:36 pm

All three commands will be updated today. The "bug" and "typo" commands will provide the Trac URL, and "idea" will show the url to the Ideas forum. Also, a note about Trac will be added to the message you receive when you petition.
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Shevarash
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Re: Introducing Toril-Trac

Postby Shevarash » Mon Jul 21, 2008 8:29 pm

Just a note, the email alerts may not be functioning correctly just yet - I'm still testing them out. Will post here what this is resolved.
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Re: Introducing Toril-Trac

Postby Shevarash » Mon Jul 21, 2008 9:44 pm

Apparently the forum link for Toril-Trac wasn't working - I updated the permissions. Although it looks like a forum, that link just takes you straight to Toril-Trac.
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Jhorr
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Re: Introducing Toril-Trac

Postby Jhorr » Tue Jul 22, 2008 1:20 am

Neat idea. Hope it works.
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Re: Introducing Toril-Trac

Postby Sarvis » Thu Aug 14, 2008 8:17 pm

Hey Shev, how much do you guys like Trac so far? I'm looking to set up a bugbase for my company (and starting to actually test *duck*) and might consider using this...
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Re: Introducing Toril-Trac

Postby Dugmaren » Thu Aug 14, 2008 11:16 pm

I'm using it a lot, easy to use, looks like it has potential to keep both parties informed of what's being updated. Anyone can update tickets. Thumbs up imo.

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Shevarash
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Re: Introducing Toril-Trac

Postby Shevarash » Fri Aug 15, 2008 2:52 pm

Trac is made of pure awesome. Especially paired with subversion, but not required.
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spunionring
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Re: Introducing Toril-Trac

Postby spunionring » Sat Dec 13, 2008 9:47 pm

Is toriltrac down? I cant open the page :(
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Re: Introducing Toril-Trac

Postby spunionring » Tue Dec 23, 2008 1:01 am

Toriltrac is still down
Tanji Smanji
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Re: Introducing Toril-Trac

Postby Tanji Smanji » Sun Dec 28, 2008 11:42 pm

This thing is still down. I assume the forgers are MIA again?
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Re: Introducing Toril-Trac

Postby Pril » Mon Dec 29, 2008 2:09 am

Tanji Smanji wrote:This thing is still down. I assume the forgers are MIA again?


Yup
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Shevarash
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Re: Introducing Toril-Trac

Postby Shevarash » Sun Jan 04, 2009 7:05 pm

Toril-Trac is back up - sorry for the downtime!
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